Shipping Policy
Order Processing & Tracking
We process orders within 48 hours. Once your order has been processed, tracking information will appear online within 3 days—meaning your shipment should be trackable within 1–5 days.
For the United States, Canada, Australia, the United Kingdom, Germany, France, Poland, Italy, Spain, the Netherlands, Belgium, Portugal, Ireland, Switzerland, Austria, Sweden, and Mexico: 99% of our shipments are handled by YHT and can be tracked on 17track.net. Delivery takes 5–14 business days.
For all other countries: 95% of our shipments are handled by TopYou and China Post. Delivery takes 8–18 business days.
How long does delivery take?
• Europe (most countries): 8–13 business days (including the Netherlands, Belgium, Luxembourg, Denmark, France, Italy, Spain, Austria, Finland, Northern Ireland, Ireland, Portugal, Sweden, Czech Republic, Poland, Bulgaria, Estonia, Greece, Hungary, Lithuania, Latvia, Romania, Slovenia, Slovakia, Croatia)
• USA: 5–9 business days
• Germany: 6–13 business days
• United Kingdom: 6–13 business days
• Singapore: 4–8 business days
• Malaysia, Taiwan, Thailand, South Korea: 4–9 business days
• Canada: 6–12 business days
• Australia: 7–13 business days
• Philippines: 6–14 business days
• Hong Kong, Macau: 3 business days
• Vietnam, Cambodia: 7–13 business days
• UAE: 6–15 business days
What countries do you ship to?
We ship internationally. We currently deliver to the countries listed below and are actively working to expand our coverage. If your destination isn't on the list, feel free to email us.
Countries we ship to: Australia, Austria, Andorra, Belgium, Brazil, Canada, Croatia, Czech Republic, Colombia, Denmark, Estonia, Egypt, Finland, France, Germany, Greece, Georgia, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Philippines, Qatar, Russia, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, United States, United Arab Emirates, Ukraine, Vietnam, Yemen.
What can I do if my delivery is damaged or lost?
If this happens, please contact our customer support team at support@luxcases.shop for assistance. We will investigate the issue, which may take up to 5 business days.
What should I do if I received the wrong item or something is missing?
Please contact our customer support team and provide photo evidence of your claim.
Do I need to pay customs or import charges?
Depending on the destination country, you may be charged additional import fees upon delivery. These fees are your responsibility. Please contact your local customs office for more details.
Due to the strict customs inspection period from August to November, delivery may take 1–2 days longer than usual.